Director/General Manager, Park City Live, Park City, UT

August 11th, 2014

The Director/General Manager is responsible for overall management and operations of Park City Live. Duties include financial management, staff recruitment/management/development, facilities management, management of event execution, oversight of guest experience.

MAJOR RESPONSIBILITIES:
Staff recruitment/management/development:
• Recruitment and training of all staff positions as needed including night-time hourly workers as well as salary staff positions
• Creation and execution of performance reviews of all staff positions
• Creation and execution of list of responsibilities, goals and expectations for all staff positions
• Creation and execution of discipline and termination practices for all staff positions
• Conflict resolution for all staff issues
• Compliance with all workplace standards
• Communication plan and execution for ensuring all staff understand pertinent business information on a timely basis (sharing docs, team meetings, news letter, etc.)
• Weekly operations call with lead managers
• Evaluate compensation plans for all staff positions including commission plans for cocktail waitresses, all bar staff, VIP hosts, etc.
• Management of payroll with oversight that correct hours are ben submitted and paid
• Supervisory Responsibilities:
o Manages subordinate staff who supervise employees in Finance, Marketing, Talent Acquisition, Bar Operations, VIP department, Cocktails and Corporate events.
o Is responsible for the overall direction, coordination, and evaluation of these units.
Financial management:
• Create budgetary guidelines for all cost categories
• Ensure that COGS and labor are within budgetary guidelines and explore and find ways to reduce costs
• Create a “line by line” cost analysis to assess effectiveness and reduce overall spend, including reviewing all vendor contracts to see where we can get financial/other support
• Development of long term and short term plans for revenue growth and cost control measures
• Ensures P&L meets or exceeds budgets and plans
• Utilize Quick Books to answer financial questions
• Develop detailed cash flow projections/analysis
• Oversee quick book entries and paying of bills by book keeper
• Review nightly voids/comp tabs to identify errors and theft
• Assist any team members requests for data from Aloha system
• Work with Bar manager to develop appropriate inventory control measures and oversee execution of these procedures
• Work with all “revenue generating teams” which includes marketing, talent acquisition, VIP team, bar manager and corporate events to:
o Develop plans and goals by department to execute strategies to increase revenue
o Create and execute programs that fosters increased guest counts and incremental sales per event
o Develop loyalty programs
o Develop ways to grow loyalty of existing VIP clients and to add new VIP clients
o Aggressively promotes the use of the facility to maximize its utilization
o Develops sales efforts with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies
o Work with bar manager and corporate event director to find year-long sponsorship opportunities

Facilities management:
• Analysis of cost/benefit of future large capital expenditures
• Source and buy new equipment as approved by CEO
• Repair/maintenance of the facilities and Source repairs on equipment
• Maintain health and safety requirements
• Maintain inventory of all equipment in building: stations, cages, barricades, etc.
• Report Maintenance needs/ issues to CEO for approval.
• Oversee the cleanliness and cleaning process of venue; Negotiate cleaning service
• Oversee the ordering and stocking of bathroom supplies and other dry good supplies
• Support Enforcement of Fire Marshal Regulations: work with law enforcement to verify that venue actions are within legal limitations as directed by Fire Marshall. Report problems to owner.
• Support Enforcement of Health Department Regulations: work with law enforcement to verify that venue actions are within legal limitations as directed in Utah Health Department. Report problems to owner.
• Build and maintain a solid relationship with city officials particularly fire marshal, building supervisor and chief of police.
• Review and analyze all service contracts to ensure the most efficient and effective relationships have been established.
• Review use of storage facility, organize storage and develop procedures for movement of items in and out of storage
• Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.

• and supervisory staff.

• Establishes and maintains effective working relationships with the tenants of the building and landlord
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state and federal regulations, including Utah DABC laws.

• Evaluates facility practices and recommends improvements to improve the efficiency and safety of operations,

Event Execution:
• Development of logistical systems and procedures for execution of events including nightly responsibility lists by staff member for opening and closing procedures
• Staff all events
• Oversight of all department heads for every event
• Management of cash and deposits
• Management of pay outs
• Nightly crisis management – police, fights, etc.
• Oversee all ordering for an event
• Conduct team meetings the “night of”.
• Ensure VIP is coordinating moving/storage of furniture as needed
• Develop and implement safety/emergency procedures, crowd control and crisis management procedures
• Conducts post-event operational and financial review and analysis.
• Development of controls and systems to ensure staff are not stealing from us (door, bar, tips, etc.)
• Develop a “Count Down” procedure with asks to be completed once a show is booked: 3 weeks out, 2 weeks out, one week out, 3 days out, day of, etc.

Oversight of Guest Experience:
• Creates and maintains an environment of a high energy vibe that fits Park City Live standards
• Ensures atmosphere of the room promotes a high class exciting progressive music venue through use of lighting, sound level/quality, furniture and décor.
• Ability to gibe proper recognition to loyal customers and repeat VIP clients and instill appreciation for their loyalty and patronage
• Serve as a customer liaison when customers are dissatisfied to correct the situation in the eyes of the customer and to make any necessary internal changes to avoid a repeat of the issue
• Develop programs to ensure optimal customer experience

QUALIFICATIONS:
• Bachelor’s Degree (BA) from a four-year accredited college or university and a minimum of 5-10 years’ experience industry experience in a senior management function of an Arena, Convention Center or stadium, or music venue, or equivalent combination of education and experience. Prefer experience as a general manager/director of a music venue, night club or casino.
• Must possess a solid understanding of the nightlife industry, concert/music promotions and music industry trends.
• Experience in contract negotiation, purchasing procedures, and supervising personnel

• Excellent communication and interpersonal skills and organizational ability

• Ability to work with and maintain highly confidential information is required

• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment

• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description

• Ability to anticipate problems and implement immediate corrective action

• Ability to perform effectively under significant pressure typically associated with meeting the demands within the entertainment industry

• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning

• Considerable knowledge of safety regulations and other federal, state or local laws and regulations

• Strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry

• Solid knowledge of facility operating standards, building maintenance, custodial, personnel and office management

• Effective supervisory skills. Ability to deal effectively personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions 

• Ability to prioritize multiple projects and meet strict deadlines
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed

• Must be technically savvy with proficiency in Microsoft Office, Excel and Quick Books.
• Must be internet savvy, including knowledge of top websites, social media sites, and current web trends. Should be comfortable with web-based applications such as email marketing, and analytics software
• Comfort and willingness to “drive the train” with projects, anticipating needs and helping dream up solutions that are good both for our customers and for PCL
• Must take ownership of projects, problem solve where needed and recognize opportunities to further expand our reach
• Excellent communication and organization skills with close attention to detail
• Essential interpersonal skills:
o Capable of maintaining a positive attitude
o Maintains and objective view in all circumstances
o Listens empathetically to department managers and team members
o Maintains organization and focus
o Takes creative risks to enhance revenues
o Behaves professionally to maintain/enhance a positive image
o Thinks creatively to produce new possibilities in all areas of operations
o Ability to alleviate volatile situations
o Shows respect by considering the rights and dignity of others rather than just self
o Communicates assertively in a non-aggressive candid professional manner
o Maintains personal integrity and always conducts himself/herself in a truthful honest manner
o Positive, flexible attitude and willingness to do whatever it takes to get the job done

Benefits & Compensation
This position offers a full range of benefits, including paid holidays, paid vacation/personal time. But the most important benefit we offer is a fun and casual environment working with good people. At this time we do not offer health insurance.
TO APPLY:
 Resumes must include salary requirements for consideration and may be sent to: Contact Tom Truitt at tom@musicrowsearch.com or his phone is 615.300.3323.

Receptionist (Part-Time), High Point Arts Council, High Point, NC

August 11th, 2014

The High Point Arts Council seeks to hire a part-time receptionist for the Centennial Station Arts Center, 121 S. Centennial Street, High Point, NC 27260.

The receptionist reports to the executive director and is responsible for creating a welcoming environment for visitors and guests. Job responsibilities are to:
 Greet and provide information to visitors to the arts center.
 Pick up and process mail each morning and drop off mail each afternoon.
 Coordinate mailings for the fund drive, fund-raising events, and arts programs.
 Maintain archives for the Arts Council.
 Take reservations and handle check-in for Arts Council events.
 Process ticketing for events held at the Arts Center.
 Assist the Executive Director and Finance Manager on projects.

Qualifications: Applicant must have at least a two-year degree plus administrative experience; must be proficient in Word, Excel, and Publisher; and must be knowledgeable with e-mail, website, and social media platforms. The receptionist will work Monday through Friday, 9:00 a.m. to 1:00 p.m. and must be able to work some nights and weekends based on Arts Council events. Salary is based on a 20-hour week.

The receptionist is a staff position with responsibilities, duties, and opportunities associated with being a member of the Arts Council’s staff.

All interested applicants should send their resumé to Debbie Lumpkins, Executive Director of the High Point Arts Council, at dlumpkins@highpointarts.org or mail to PO Box 5526, High Point, NC 27262.

No telephone inquiries please. The deadline for submitting a resumé is August 29.

Events Coordinator (Part-Time), High Point Arts Council, High Point, NC

August 11th, 2014

The High Point Arts Council seeks to hire a part-time events coordinator for special events held at the Centennial Station Arts Center, 121 S. Centennial Street, High Point, NC 27260.

The events coordinator reports to the executive director and is responsible for rental events at the arts center. Job responsibilities are to:
 Answer inquiries in reference to facility rental, quote rates and return phone calls in a timely manner.
 Meet with clients that are interested in renting the dinner theatre for special events such as weddings, receptions, parties, luncheons, concerts, etc.
 Prepare contracts for clients, handle deposits, and manage payment for services.
 Maintain the facility calendar.
 Track revenues and expenses for rental events, monitor bar sales, and reconcile cash and credit transactions.
 Maintain stock of kitchen, bar and linen supplies for events.
 Coordinate with wedding planners, DJs, photographers, caterers, sound technicians and others that are setting up for special events.
 Supervise the set-up crew, wait staff, and bartenders before, during and after events.

Qualifications: Applicant must have at least a two-year degree plus experience in planning and coordinating events; must be proficient in Word, Excel, and Publisher; and must have a bar permit or be willing to go through ABC training. The events coordinator must have a flexible schedule and be able to work nights, weekends, and some holidays.
Salary is based on a 25-hour week.

The events coordinator is a staff position with responsibilities, duties, and opportunities associated with being a member of the Arts Council’s staff.

All interested applicants should send their resumé to Debbie Lumpkins, Executive Director of the High Point Arts Council, at dlumpkins@highpointarts.org or mail to PO Box 5526, High Point, NC 27262.

No telephone inquiries please. The deadline for submitting a resumé is August 29.

Event Coordinator, Carolina Theatre, Durham, NC

August 8th, 2014

The Carolina Theatre of Durham, Inc. is seeking a full-time Event Coordinator to serve as the primary liaison to organizations and individuals renting the Carolina Theatre.

The Event Coordinator will ensure a quality experience for the clients and to create a safe and enjoyable environment for participants and guests. The position requires an individual with event experience who can demonstrate professional demeanor, adapt to change within a framework of policy, be detail oriented, comfortable working independently and exercising judgment in the best interest of the Carolina Theatre.

The responsibilities include:
 Serving as the primary contact for renters from contract through settlement, working with clients to determine production needs, schedules, and other requirements in a timely manner.
 Communicating event needs related to Operations staff to provide housekeeping, security, equipment, concessions and volunteers to achieve the clients’ needs within the scope of the contract.
 Serve as the lead Carolina Theatre employee on all rental events, working with clients, guests, staff and volunteers to balance customer service, profit, security, and safety.
 Ensuring that clients and their contracted service providers comply with Carolina Theatre policies and all federal, state and local laws regarding public safety and alcohol sales and service.
 Reviewing and understanding contracts and prepare components of settlements for programming staff.
 Meeting with prospective clients for tours of the facility.

Qualified individuals should have at least two years experience working for a facility or organization that hosts or produces events.

To apply, send your resume to hr@carolinatheatre.org. No phone calls or follow-up e-mails, please. Suitable candidates will be contacted. The position will remain open until filled.

This is a full-time salaried position with benefits. The position requires reliable transportation and a flexible work schedule including nights and weekends. Candidates must be able to communicate effectively, verbal and written, in English. Candidates must be skilled in Microsoft Outlook, Word, and Excel, and be able to create and manipulate spreadsheets.

The Carolina Theatre of Durham, Inc. is an Equal Opportunity Employer.

The Carolina Theatre of Durham, Inc. is a non-profit organization operating the Carolina Theatre under a management agreement with the City of Durham.

Premium Seats Manager, DPAC, Durham, NC

July 14th, 2014

Responsibilities:

• Sales – Sell Premium Season seat packages to new customers and renew contracts for existing customers
• Management – Develop and execute Premium Seat business plan including: pricing, advertising/marketing, budgets, expense management, etc.
• Customer Relationships – Foster and maintain client relationships in keeping with the customer service vision known as the “DPAC Experience”
• Marketing – Coordinates all marketing for the program including communication and event announcements with Premium Seat members
• Hospitality – Overall management and quality control of VIP Club operation in conjunction with Event Services department and General Management
• Ticketing – Hands-on coordination of Premium Seat ticketing including both season tickets and additional orders for individual shows

Experience:

• Bachelor’s degree in Hospitality Management, Event, Venue, Recreation, Sports Management or a related field is preferred.
• Minimum two (2) years’ experience in the hospitality industry or related field, preferably in a Performing Arts Center, Arena or Amphitheater environment
• Experience may serve as a substitute for education on the basis of two (2) years’ experience for one (1) year of education

Added Qualifications:

• Committed to a vision of exceeding client expectations and providing an ultimate guest experience
• Customer service and interpersonal communication skills
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
• Excellent planning, organizational and problem solving skills
• Ability to handle conflicting deadlines and prioritize

Please Note:

• This is a position that will require a very flexible work schedule and the individual will incur long, continuous and demanding hours including some nights and weekends.

About DPAC
Established in 2008, DPAC, the Durham Performing Arts Center, has become the center for live entertainment in the Triangle region of North Carolina. Recognized for its contemporary design, DPAC features 2,700 seats, intimate sightlines and state-of-the art sound and video. Listed four times in the top 10 in Pollstar magazine’s worldwide theater attendance rankings, in 2014 DPAC is the #1 U.S. Theater in the listing with a capacity under 4,000 and is currently #3 among all U.S. Theaters. With a mission of presenting one-of a-kind live entertainment events, DPAC truly has “something for everyone”, hosting 200 performances a year including spectacular touring Broadway productions, high-profile concert and comedy events, family shows and the heralded American Dance Festival. Operated under the direction of Nederlander and Professional Facilities Management (PFM), DPAC has been listed four times as the #1 performing arts organization in the region by the Triangle Business Journal.

Please apply with cover letter and resume to: Hr@dpacnc.com

Executive Director, Tryon Arts Center, NC

June 21st, 2014

QUALIFICATIONS:
 A passion and vision for the arts and their importance in the quality of life. A well-rounded person who enjoys fostering relationships in the broader community.
 Demonstrated fund-raising ability.
 At least three years leadership or senior management experience in the arts field.
 strong oral and written communication skills
 Effective organizational and administrative skills
 Bachelor’s degree, or equivalent, from an accredited institution

RESPONSIBILITIES
 Direct development and secure all TFAC presentations, programs and rentals, in partnership with support staff and the Board of Directors, maintaining quality, variety and excellence. Oversee marketing and publicity.
 Plan and overseee all fund-raising activities in partnership with support staff nd the Board of irectors. This includes capital, annual, endowment and estate planning campaigns as well as grants and special events.
 Represent TFAC to the public and, as such, exhibit comprehensive perspective on the TFAC mission, programs and services.
 Hire and manage paid and volunteer staff. (The current staff consisits of 3 fulltime and 2 part-time employees).
 Develop and maintain structure for the board of Directors, leading planning and building a sense of teamwork and partnership with focus on the mission.
 Ensure sound financial decisions within the parameters established by the Board of Directors. Prepare financial business plans, annual budgets and monthly forecasts, and monitor cash flow and income/expense trends ensuring legal and regulatory compliance.

Contact us:
Please send cover letter and resume buy August 1, 2014 to: Search Committee; PO Box 33; Tryon, NC 28782

Or email: TFACsearch@gmail.com