Box Office Manager
Job Title: Box Office Manager
Reports To: Executive Director
Scope: Full-time, year round employment
Compensation: $20K plus based on education and work experience. Benefits are offered.
SUMMARY:
Manages and supervises all box office activities including reservations and ticketing.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Ensure friendly customer service according to box office policies and procedures at all times
· Handel incoming phone ticket orders and inquiries
· Supervise and schedule part-time box office personnel
· Enter and update customer information using computerized ticketing software
· Monitor and fulfill web sales
· Process and fulfill window, phone mail, email, fax, telemarketing single ticket and subscription orders
· Prepare and distribute daily and weekly ticket sales reports
· Reconcile cash, check and credit card transactions at the end of the business day
· Coordinate ticket sales, monitor and manage inventory with remote ticket outlets
· Appropriately staff box office for all events
· Process complimentary ticket holds
· Update box office voicemail information system reflecting changes in programming or severe weather updates
· Enforce box office policies
· Train part-time staff
· Supervise Front of House during events
· Maintain Website
· Other duties may be assigned
Applicants must have a strong customer service background, be proficient in all Microsoft Applications, and be very computer literate. Photo Shop would be a plus. The ideal candidate will be highly motivated, detail oriented, maintain a positive attitude under pressure and have an enjoyment of theatre, music and the arts. Frequent evening and \weekend hours are required with compensation time off during the work week.
Please send complete resume to:
Lisa Respess
Administrative Assistant to Executive Director
Turnage Theaters Foundation, Inc.
PO Box 276
Washington, NC 27889
Or email or fax to :
252-974-1481 fax
No phone inquiries please.