Director of Audience Services
The Carolina Theatre of Durham, Inc.
Durham, N.C.
The Carolina Theatre of Durham, Inc. is seeking a Director of Audience Services who shall be responsible for the safe, efficient, professional operation of front-of-house services for the city-owned Carolina Theatre complex through supervision of a full-time Audience Services Manager, part-time house managers, part-time concessions staff, and volunteers.
Major areas of responsibility include:
• Management of the Audience Services Budget.
• Development and implementation of a customer service program to include performance standards, uniforms, and a system of progressive discipline for all paid staff and volunteers.
• Recruitment, management, training and supervision of all Audience Services staff in house management, concessions, and volunteers.
• Supervision of the Concessions department, including product selection, inventory, staffing/scheduling, maintenance of cash and inventory controls, and progressive discipline.
• Administration of all business related to the theatre’s ABC license for alcoholic beverage sales.
• Enhancing the volunteer program through recruitment of new volunteers and engagement of the current volunteers.
• Recruiting, training, scheduling and overseeing volunteer ushers, ticket takers, security, and other part-time staff.
• Familiarity with and oversight of venue, city, state and federal public safety rules and regulations including ADA policies.
Required Qualifications:
• At least 5 years full-time experience in management in a performing arts, entertainment, or hospitality facility.
• Excellent customer service and problem-solving skills.
• Ability to manage multiple events and projects simultaneously.
• Experience managing retail sales, inventory, cash handling and internal controls.
• Bachelor’s Degree.
Preferred Qualifications:
• Experience with alcoholic beverage licensing and law, particularly in the state of North Carolina.
• Experience recruiting and managing volunteers.
The Carolina Theatre of Durham, Inc. (CTD) is a non-profit, $2.3 million corporation thatmanages and programs the city-owned landmark theatre complex consisting of the 1,015-seat Fletcher Hall and 276-seat and 76-seat cinemas which operate 364 days a year. This is a full-time salaried position.
To apply, send resume to: hr@carolinatheatre.org or Human Resources, Carolina Theatre of Durham, Inc., 309 W. Morgan Street, Durham, N.C. 27701. No phone calls. Applications will be accepted until July 30, 2010. CTD is an Equal Opportunity Employer.